Our commitment to transparency, regulatory compliance, and ethical business practices.
Carillions Group Of Companies operates with the highest standards of legal and ethical conduct. Our commitment to regulatory compliance is not merely a business requirement—it is a core value that guides every decision we make and every project we undertake.
Since our founding in 2000, we have maintained an impeccable record of compliance with all applicable laws, regulations, and industry standards. Our legal team works diligently to ensure that all projects meet or exceed regulatory requirements in every jurisdiction where we operate.
We believe that transparency and accountability are the foundations of trust. That is why we have established comprehensive policies and procedures to ensure that our operations are conducted ethically, safely, and in full compliance with the law.
Our approach to compliance is proactive rather than reactive. We continuously monitor regulatory developments, update our policies accordingly, and train our employees to uphold the highest standards of professional conduct.
Carillions Group Of Companies is committed to full compliance with all construction industry regulations in Canada and the United States. We operate in strict accordance with the Ontario Building Code, the National Building Code of Canada, and all applicable provincial and municipal building codes. Our projects in the United States comply with the International Building Code (IBC), OSHA standards, and all relevant state and local regulations.
Our quality assurance team conducts regular audits to ensure that all construction activities meet or exceed regulatory requirements. We maintain detailed documentation of all permits, inspections, and certifications for every project we undertake. This commitment to regulatory compliance protects our clients, our employees, and the communities where we build.
We have established relationships with regulatory authorities in all jurisdictions where we operate. These relationships are built on a foundation of mutual respect and a shared commitment to public safety. We work collaboratively with inspectors and regulators to ensure that all projects are completed to the highest standards.
The safety of our employees, subcontractors, and the public is our highest priority. We maintain comprehensive safety programs that meet or exceed the requirements of the Canadian Centre for Occupational Health and Safety (CCOHS), the Occupational Safety and Health Administration (OSHA), and all applicable provincial and state safety regulations.
Our safety program includes mandatory training for all employees, regular safety audits, and a zero-tolerance policy for safety violations. We have achieved an industry-leading safety record, with an incident rate that is consistently below the national average. Every worker on our job sites receives comprehensive safety orientation and ongoing training throughout their employment.
We believe that every worker has the right to return home safely at the end of each day. This belief drives our investment in safety equipment, training programs, and safety management systems. Our safety committees meet regularly to review incidents, identify hazards, and implement corrective measures.
Carillions Group is committed to environmental stewardship and compliance with all applicable environmental laws and regulations. We operate in full compliance with the Canadian Environmental Protection Act, the National Environmental Policy Act (NEPA) in the United States, and all applicable provincial, state, and local environmental regulations.
Our environmental management program includes comprehensive assessment of environmental impacts, implementation of mitigation measures, and monitoring of environmental performance throughout the construction process. We are committed to minimizing our environmental footprint through sustainable construction practices, waste reduction, and energy efficiency measures.
We have achieved LEED certification on numerous projects and are committed to expanding our sustainable building practices. Our environmental team works closely with project teams to identify opportunities for environmental improvement and to ensure compliance with all applicable regulations.
Carillions Group maintains all necessary licenses, bonds, and certifications required to operate in Canada and the United States. Our credentials are a testament to our commitment to professional excellence and regulatory compliance.
We invest significantly in maintaining and expanding our certifications to ensure that we can offer our clients the highest quality services. Our team includes numerous certified professionals who bring specialized expertise to every project.
All of our licenses and certifications are kept current and are available for inspection upon request. We undergo regular audits by certification bodies to ensure ongoing compliance with certification requirements.
Carillions Group has adopted a comprehensive Code of Ethics and Professional Conduct that applies to all employees, officers, directors, and agents of the company. This code establishes the ethical standards and professional conduct expectations that guide our business operations and relationships with clients, partners, and communities.
Our code addresses key areas including conflicts of interest, confidentiality, fair dealing, protection of company assets, and compliance with laws and regulations. All employees receive training on our code of ethics and are required to certify their understanding and compliance annually.
We maintain a confidential ethics hotline that allows employees and third parties to report concerns about potential violations of our code of ethics or applicable laws. All reports are investigated promptly and thoroughly, and we prohibit retaliation against anyone who reports concerns in good faith.
Our commitment to ethical conduct extends to our relationships with subcontractors and suppliers. We require all business partners to adhere to ethical standards that are consistent with our own, and we conduct due diligence to ensure that our supply chain is free from corruption, forced labor, and other unethical practices.
Carillions Group has zero tolerance for corruption and bribery in any form. We are committed to conducting our business in accordance with the highest ethical standards and in full compliance with the Corruption of Foreign Public Officials Act (CFPOA) in Canada, the Foreign Corrupt Practices Act (FCPA) in the United States, and all other applicable anti-corruption laws.
Our anti-corruption policy prohibits the offering, giving, soliciting, or receiving of bribes, kickbacks, or other improper payments to or from any person, including government officials, customers, suppliers, or other business partners. This prohibition applies regardless of local customs or practices.
We maintain robust internal controls and accounting systems to ensure accurate recording of all transactions and to detect any potential violations of our anti-corruption policy. We conduct regular audits and risk assessments to identify and address corruption risks in our operations.
Carillions Group is committed to protecting the privacy and security of personal information entrusted to us by our employees, clients, and business partners. We maintain comprehensive data protection policies and procedures that comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada, applicable provincial privacy laws, and relevant U.S. privacy regulations.
We collect, use, and disclose personal information only for legitimate business purposes and in accordance with applicable privacy laws. We maintain appropriate technical and organizational measures to protect personal information from unauthorized access, disclosure, or loss.
Our employees receive regular training on data protection requirements and their responsibilities for safeguarding personal information. We conduct regular assessments of our data protection practices and update our policies as necessary to address emerging risks and regulatory requirements.
We take all complaints seriously and have established a formal process to ensure every concern is addressed promptly, fairly, and professionally. Our goal is to resolve all complaints to the satisfaction of all parties while maintaining the highest standards of integrity and fairness.
Contact our legal department via phone, email, or the form below. Provide as much detail as possible about your concern, including dates, locations, project names, and any relevant documentation. We accept complaints in both English and French.
All complaints are logged in our central tracking system and assigned to a dedicated case manager within 24 hours. You will receive confirmation and a case reference number for tracking purposes. Complex cases may be assigned to senior management or outside counsel as appropriate.
We aim to provide an initial response within 3 business days and resolve most matters within 30 days. Our team will keep you informed throughout the process and work toward a fair resolution. If additional time is needed, we will notify you and provide regular updates.
Our complaints handling process is guided by principles of fairness, accessibility, responsiveness, and continuous improvement. We are committed to treating all complainants with respect and dignity, regardless of the nature or complexity of their concern.
We recognize that complaints are a valuable source of feedback that can help us improve our services and operations. We analyze complaint trends to identify systemic issues and implement corrective measures to prevent recurrence.
We maintain strict confidentiality regarding all complaints and investigations. Information about complaints is shared only with those who have a legitimate need to know in order to investigate and resolve the matter.
If you are not satisfied with our initial response to your complaint, you may request an escalation review by our senior management team. We are committed to resolving all complaints fairly and will work with you to find a mutually acceptable resolution.
Carillions Group stands behind the quality of our work with comprehensive warranty coverage. We provide standard warranties on all construction projects in accordance with applicable laws and industry standards, and we offer extended warranty options for clients who desire additional protection.
Our warranty program covers defects in materials and workmanship for the periods specified in our construction contracts. We maintain dedicated warranty service teams in each of our operating regions to ensure prompt response to warranty claims.
We encourage clients to report any warranty concerns as soon as they are discovered. Early reporting allows us to address issues before they escalate and minimizes inconvenience to building occupants. Our warranty service coordinators work closely with clients to schedule repairs at mutually convenient times.
Our commitment to quality extends beyond the warranty period. We maintain long-term relationships with our clients and are available to provide advice and assistance on building maintenance and operations throughout the life of the structure.
Carillions Group maintains comprehensive insurance coverage to protect our clients, employees, and business partners. Our insurance program includes general liability insurance, professional liability insurance, workers' compensation insurance, and environmental liability insurance.
We are fully bonded and can provide performance bonds and payment bonds as required for individual projects. Our bonding capacity allows us to undertake projects of virtually any size, and our strong relationships with surety companies ensure that bonding is never an impediment to project award.
Our insurance limits are regularly reviewed to ensure they are adequate for the types and sizes of projects we undertake. We work with leading insurance brokers to ensure that our coverage is comprehensive and competitive.
Certificates of insurance are available upon request and can be issued to meet specific client requirements. Our risk management team works closely with clients to address their insurance concerns and to ensure appropriate coverage for each project.
Carillions Group is committed to resolving disputes promptly and fairly. We believe that most disputes can be resolved through good-faith negotiation between the parties, and we encourage open communication to address concerns before they escalate into formal disputes.
When disputes cannot be resolved through negotiation, we support the use of alternative dispute resolution methods such as mediation and arbitration. These methods are often faster, less expensive, and less adversarial than litigation, and they allow the parties to maintain control over the resolution process.
We include dispute resolution provisions in all of our construction contracts that establish clear procedures for addressing disputes. These provisions typically require the parties to attempt negotiation first, followed by mediation, and then arbitration or litigation if mediation is unsuccessful.
Our legal team is experienced in all aspects of construction dispute resolution and is committed to protecting the interests of Carillions Group while working toward fair and reasonable outcomes for all parties.
If you have a legal inquiry, complaint, or concern that requires formal attention, please contact our legal department directly. We are committed to addressing all matters promptly and professionally.
Our legal team is available during regular business hours to answer questions and provide guidance. For urgent matters outside of regular business hours, please leave a detailed voicemail message and we will respond as soon as possible on the next business day.
We encourage you to provide as much information as possible when contacting our legal department. This helps us understand your concern and assign it to the appropriate team member for prompt handling.
Address:
7077 Keele St, Concord, ON L4K 0B6, Canada
Phone:
+1 579 400 0003
Email:
info@carrilliongroupofcompanies.com
Hours:
Monday - Friday: 9:00 AM - 5:00 PM EST
Closed on statutory holidays
Our team is here to help. Contact us for any questions about our compliance standards, complaints process, or legal policies.
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